Introduction
Nara (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone management service for salons.
Information We Collect
Business Information
- Salon name, address, and contact details
- Business hours and service offerings
- Pricing information and policies
- Staff availability and scheduling preferences
Customer Call Data
- Phone numbers of customers calling your salon
- Call recordings and transcripts for service improvement
- Appointment booking and cancellation requests
- Customer questions and service inquiries
Technical Information
- Device and browser information
- IP addresses and location data
- Usage analytics and performance metrics
- Error logs and system diagnostics
How We Use Your Information
- Provide and maintain our AI phone management service
- Train and improve our AI assistant to better serve your business
- Handle customer calls and manage appointments
- Send important service updates and notifications
- Provide customer support and technical assistance
- Analyze usage patterns to improve our service
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- With trusted service providers who assist in operating our service
Data Security
We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centers and infrastructure
Data Retention
We retain your information only for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are typically retained for up to 12 months for service improvement purposes.
Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate data
- Request deletion of your personal information
- Opt-out of certain communications
- Request data portability
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@nara.ai
Phone: 07882 959580
Address: Nara AI, [Your Business Address]